Frequently Asked Questions
Frequently Asked Questions
Find answers to common questions about our luxury tents, prefabricated houses, and services.
Product Questions
Q: What's included with the luxury tent packages?
A: Our luxury tent packages include the tent structure, premium camping set, weather-resistant materials, and detailed assembly instructions. Specific inclusions vary by model - check individual product descriptions for complete details.
Q: How many people can the tents accommodate?
A: Our tents range from 3-4 person capacity up to 10+ person capacity. Each product listing clearly states the recommended occupancy. We offer various sizes for couples, families, and larger groups.
Q: Are the tents weather-resistant?
A: Yes! All our luxury tents are made with high-quality, weather-resistant materials designed to withstand various weather conditions including rain, wind, and UV exposure.
🚚 Shipping & Delivery
Q: How long does shipping take?
A: Shipping times vary by location and product. Typically, domestic orders take 7-14 business days, while international orders may take 2-4 weeks. We'll provide tracking information once your order ships.
Assembly & Setup
Q: How difficult is it to set up the tents?
A: Our tents are designed for easy assembly with clear instructions. Most models can be set up by 2-3 people in 2-4 hours. We provide detailed assembly guides and video tutorials.
Q: Do you offer installation services?
A: Installation services may be available in select areas. Contact us to inquire about professional setup services in your location.
Pricing & Payment
Q: What payment methods do you accept?
A: We accept major credit cards, debit cards, and other secure payment methods through our checkout system.
Support & Warranty
Q: What warranty do you provide?
A: We stand behind our products with comprehensive warranties. Warranty terms vary by product - specific warranty information is provided with each purchase.
Q: How can I get technical support?
A: Contact us through our live chat or email for technical support. We're here to help with assembly questions, maintenance tips, and troubleshooting.
📞 Still Have Questions?
Can't find what you're looking for? Our customer support team is ready to help! Contact us through:
- Live chat on our website
- Email: daffodilhomes23@gmail.com
We typically respond within a few hours during business hours.